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Nothing New Here - Your all caught up Notifications

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‎10-21-2019 05:05

‎10-21-2019 05:05

Hi all 

 

I updated my Ionic this morning to the latest version however I am now recieving the Nothing New Here - Your all caught up Notification on my Ionic every few minutes! The buzzing on my wrist is driving me insane! 

 

I've contacted customer support, turned it on & off, tried to do a factory reset, turned all notifications off - but no good, still getting hundreds of notifications saying the same thing!

 

Ant suggestions for next steps of action will be gratefully received

 

Thanks

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1 REPLY 1

‎10-22-2019 15:42

‎10-22-2019 15:42

Hi @NatSmith82, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the information that was shared in your post, your effort and patience troubleshooting this situation with our Customer Support team are appreciated. To better assist you with this, can you please let me know when was the first time you experienced this situation? Which Android mobile device are you using? In the meantime I receive your answers, please try the following troubleshooting steps:

 

  1. Restart your Ionic.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Ionic as a new device.

 

Keep me posted and let me know if you have any additional questions.

Best Answer