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Notification 'Block' doesn't stick

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‎09-15-2019 12:22 - last edited on ‎09-16-2019 13:10 by Fitbit Moderator

‎09-15-2019 12:22 - last edited on ‎09-16-2019 13:10 by Fitbit Moderator

Bug in Android app - Notification 'Block' doesn't stick on reboot.

Android 6.0 (hardware LG G4)
1. Settings (Cog icon) > tab 'General'
2. Apps
3. Fitbit
4. Notification > set to 'Block'
5. Reboot phone
6. Notification is reverted to 'Normal' (default)
Each time I reboot phone I'm having to set the Notification to 'Block' as I get bombarded with Fitbit notifications...very irritating.

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎09-16-2019 13:07

‎09-16-2019 13:07

Hi @Amathus, welcome to the Community Forums!

 

I appreciate the details that were shared in your post regarding the inconvenience you're currently experienced, thanks for bringing this bug to my attention. I'd like to let you know that your mobile device, the LG G4 running Android 6.0 is not currently listed as a compatible device with our products and services, therefore, you may experience certain difficulties with it due to Android and Fitbit app updates.

 

That said, even though your mobile device isn't compatible with our products and services, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that your mobile device is using the latest Android version. 
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your credentials.
  7. Let me know if the issue persist.

 

Let me know if you have any additional questions. 

View best answer in original post

Best Answer
1 REPLY 1

‎09-16-2019 13:07

‎09-16-2019 13:07

Hi @Amathus, welcome to the Community Forums!

 

I appreciate the details that were shared in your post regarding the inconvenience you're currently experienced, thanks for bringing this bug to my attention. I'd like to let you know that your mobile device, the LG G4 running Android 6.0 is not currently listed as a compatible device with our products and services, therefore, you may experience certain difficulties with it due to Android and Fitbit app updates.

 

That said, even though your mobile device isn't compatible with our products and services, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that your mobile device is using the latest Android version. 
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your credentials.
  7. Let me know if the issue persist.

 

Let me know if you have any additional questions. 

Best Answer