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Notification email verification

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‎01-23-2019 12:52

‎01-23-2019 12:52

I can not get rid off the verfication notification strip in the program 

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5 REPLIES 5

‎01-24-2019 06:25

‎01-24-2019 06:25

Hello @Zoo2.

 

Thanks for bringing this up. Let me help you figure out what is going on.

 

Have you checked your email's inbox for the verification email? After verifying the email it should go away. If you have already verified your email, my suggestion would be to log out of the app and then log back in as to force it to reload everything from the servers.

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎02-02-2019 06:56

‎02-02-2019 06:56

Red banner says need email verification. Email is received in proper email account. I have clicked on button, and also copied and pasted in new browser several times and it still will not get rid of red.banner. I have loved in and out and it has not worked this far. PLEASE any suggestions?

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‎02-04-2019 08:33

In response to Bamboo2019

‎02-04-2019 08:33

Welcome to the Forums @Bamboo2019.

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎07-01-2019 17:24

In response to LanuzaFitbit

‎07-01-2019 17:24

I have a verification email notification on my dashboard. It won't go away even when I click the link. My charge two hasn't been synced some March because of this. I've had my account since 2016. 

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‎07-02-2019 11:09

In response to TashaPenn

‎07-02-2019 11:09

Hello @TashaPenn.

 

Thanks for bringing this up and sharing those details.

 

The first thing to mention is that verification itself is not related to whether a Fitbit will sync or not. As such I'd like to recommend that you try to follow the steps listed in this help article. They will get your Fitbit to sync and work correctly once again.

 

As for the verification, are you clicking on the link that shows on the verification banner on your account or on the link that is sent to your email in order to complete the verification? Please make sure that it is the latter as that is what is needed for the verification.

 

I look forward to your reply. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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