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Notification on Fitbit but not on mobile device

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‎08-12-2019 15:26 - last edited on ‎08-14-2019 15:58 by Fitbit Moderator

‎08-12-2019 15:26 - last edited on ‎08-14-2019 15:58 by Fitbit Moderator

I'm getting notifications that I have new messages within the android app. But when I go to view the messages, there are no new messages. Only messages that are months old and have already been read. How do I fix this. 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-14-2019 15:57

‎08-14-2019 15:57

Hello @Stromy93 it's nice to see you again participating here in the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit device are correctly configured.

 

After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. After trying the troubleshooting steps that are outlined on the help article previously mentioned, you shouldn't receive the "ghost" notifications on your Fitbit device.

 

Keep me posted.

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‎08-14-2019 21:53

In response to RicardoFitbit

‎08-14-2019 21:53

It's not with the FitBit receiving the notifications that I'm having issues with.  This is with the Android App itself showing that I got notifications on the menu bar at the bottom of the screen there on the right.  But when I click on the notifications, the messages are from back in May that I've already responded too!  This started within the last week.  Tried uninstalling the app and reinstalling it.  Doesn't fix the problem.

Best Answer

‎08-21-2019 17:55

In response to Stromy93

‎08-21-2019 17:55

Thanks for your reply and update @Stromy93, sorry for the delay in replying.

 

The details that were shared in your post are appreciated, such information was really helpful for me to better understand your concern. Let me share with you that this situation with your notifications on the Android app itself is intended. If you would like a way to remove them, I recommend you to check this feature suggestion and participate there.

 

We are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's provided on our feature suggestions are really helpful for us to evaluate that we are delivering what our customers want and need. I found this specific feature suggestion for you.

 

Let me know if you have any additional questions.

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