04-22-2019
10:12
- last edited on
04-23-2019
10:10
by
SilviaFitbit
04-22-2019
10:12
- last edited on
04-23-2019
10:10
by
SilviaFitbit
This has become a very annoying issue for me. I'm not sure if other users are experiencing this same problem or have even noticed they have this issue.
I have spent the last 48 hours on Google (over Easter long weekend) looking for solutions. Before you reply with "reset your phone/device" stand on your head" or any other fix that blames the user as the cause of the error, it's either something I've tried or it's just not the case. I've reset my phone and I've reset the watch a lot. Nothing is working. I don't want to have to go and exchange the watch but I'm thinking I've exhausted all of my options. So what I'm looking for is if you had this issue and you found a 100% fix, then please let me know. I'm sorta regretting spending $405 on this for functions that just don't work. Also, fitbit makers, if you read this, fix your software! stop blaming the user!
Moderator edit: Updated subject for clarity and format
10-15-2019 17:40
10-15-2019 17:40
Getting the same message far too frequently. Restarting makes no difference
10-21-2019 05:15
10-21-2019 05:15
Hey. I had the same issue with oneplus 6t and the versa 2. Tried almost all the fixes suggested here but nothing worked.
In end how I got it to work was by locking the Fitbit app in the recent apps section. Then just follow the phone restart and device repair routine.
That should get it to work.
10-21-2019 07:29
10-21-2019 07:29
Not sure what you mean by "lock the FitBit app in the recent apps section". Can you explain further?
11-01-2019 23:33
11-01-2019 23:33
I have the same issue with my Fitbit Versa 2/Oneplus6T. Extremely frustrating.
12-05-2019 13:10
12-05-2019 13:10
So I seem to have sorted the issue on my Charge 2.
Go into settings ->battery -> battery optimization. Find the Fitbit app and set it to "Don't optimize".
I now seem to be getting txt and call notifications on my Fitbit.
12-06-2019 22:06
12-06-2019 22:06
This worked on my one plus 5t.
Thanks 😊
12-09-2019 14:06
12-09-2019 14:06
Having this problem now in Dec 2019. Been working on it for days now with no luck. Again I've tried all the fixes posted on the forums, and in YouTube videos, and tried the battery optimization fix. I still have the same error as the OP.
12-13-2019 06:12
12-13-2019 06:12
Thanks. It worked
12-15-2019 23:35 - edited 12-15-2019 23:38
12-15-2019 23:35 - edited 12-15-2019 23:38
Hi I have a Fitbit Ionic and a android phone a(One Plus 6) am facing the same issue, even I called the customer care and they mentioned that it's a ongoing issue from past 2 months and they do not have any resolution till now. I feel very concerned now because my watch is not under warranty and if this issue prevails I won't be able to use my watch anymore. I feel cheated now #fitbit
12-26-2019 14:31
12-26-2019 14:31
Just got the Versa lite edition and it's doing the same thing to me. I have the Huawei P30pro that runs on an Android platform. I have restarted my phone, redownloaded the app and it continues to do it.
01-04-2020 08:22
01-04-2020 08:22
Did not work.
01-16-2020 17:46
01-16-2020 17:46
WOW!! Finally an actual solution!!!!
01-21-2020 22:54
01-21-2020 22:54
It's 2020 still no resolution. I have been reporting this issue since ages.
09-09-2020 09:03
09-09-2020 09:03
Same error occurred
09-13-2020 00:22