help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notification service not running on Android app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2021 07:43 - last edited on ‎10-10-2021 08:31 by Fitbit Moderator

‎10-10-2021 07:43 - last edited on ‎10-10-2021 08:31 by Fitbit Moderator

I am extremely frustrated with Fitbit. For last few days I am not getting any notifications on my watch.I tried EVERY solution I found online. Some remove error but after 1 notification is delivered it stops working again.  Contacted customer support and he was not able to help. He told me to wait someone contact me via email. So I am stuck with not working watch and  Fitbit has no idea why. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
6 REPLIES 6

‎10-10-2021 08:30

‎10-10-2021 08:30

Welcome to the Fitbit Community, @Disappointed_ca.

 

I see where your frustration is coming from. I've seen you reached out to our Support Team and they're investigating with a high level of support the reason why the notifications are not working. Once they have an update about it, they will contact you by email as promised so keep an eye on your inbox. Your patience and understanding is appreciated.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes

‎10-13-2021 16:33

In response to BraulioFitbit

‎10-13-2021 16:33

My watch is still useless and no one even tried to contact me.
Best Answer
0 Votes

‎10-14-2021 07:09

In response to Disappointed_ca

‎10-14-2021 07:09

Hi, @Disappointed_ca.

 

Thanks for the update. Please note that if your case was escalated to be investigated, it might take a few days before you receive an update. Our team needs to check the reason why you're having trouble with the notifications. You can also contact our Support team back and check if they have any update about it.

 

Catch you later.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes

‎10-15-2021 08:43

In response to BraulioFitbit

‎10-15-2021 08:43

I am having the same issue. It started about 2 days ago. I would like to know how to fix this also.

Best Answer
0 Votes

‎10-15-2021 08:48

In response to Jderby

‎10-15-2021 08:48

Temporarily solution is to go fitbit app settings, erase all data, not just
cache, log in again on fitbit app and then set up everything again, because
all your settings will be erased. Very annoying thing to do every
few hours.
Best Answer
0 Votes

‎10-17-2021 11:27

In response to Disappointed_ca

‎10-17-2021 11:27

Welcome to the Community, @Jderby.

 

I appreciate the information on your post. Please try the troubleshooting steps from this help article: How do I get notifications from my phone on my Fitbit device? for this notifications' trouble. Make sure that you have the latest version of Android installed on your phone.

 

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer