Notification service not working

[Moomin88]

Hi, I've recently upgraded phones from a Samsung to a Huawei Nova 5t. Since then my fitbit app keeps saying: "notification service not working. A phone restart is required to re-enable notifications on your tracker". I restart my phone but still no luck. I have to uninstall the fitbit app and then re-install it. But even then the same message comes after a day!! My phone does not need any updating! Anyone else has anything similar?? If so how do you fix it?! Thanks

[RicardoFitbit]

Hi @Moomin88, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Let me know if the issue persists and if you have any additional questions. 

[Moomin88]

I've tried all of that but it still does it

[RicardoFitbit]

Your reply is appreciated @Moomin88.

I'm sorry to know that you're still experiencing difficulties with the notifications feature of your Fitbit device. To further investigate, can you please send me a screenshot of the notifications settings from the Messages app of the Fitbit app? This way I'll be able to verify that all the settings are correctly configured. Also, let's make sure power management is disabled for the Firbit app.  

Looking forward to your reply.

[MathewR]

I have exactly same issue. Checked all settings, even done a factory reset and no joy!

I've had this watch since January, Notifications have never been up and running. I did a test call which worked. As mentioned above and illustrated in picture the app said restart phone to enable notivations. Never works.

[Moomin88]

 do you mean this?? 

[MathewR · Accepted solution]

 i have just got notifications running by turning off Manuel settings in phone system, App, Fitbit settings

 

[Girishohm]

I could not find the setting I'm android phone.. Please elaborate the process 

Thanks 

[MathewR]

Settings

Apps & Notifications

Apps

Fitbit

Battery

From this box I screenshot it. 

[Girishohm]

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @MathewR @Girishohm. Thank you for your reply, @Moomin88.

@MathewR thank you for joining the thread and sharing the solution to the same issue you experienced. I appreciate your time and efforts, thank you for providing screenshots. I am sure this information will be helpful to other users.

@Girishohm I appreciate your participation in the Forums and hope you resolved the issue by following the steps provided in this thread. 

@Moomin88 thank you for providing a screenshot. I appreciate your efforts and would like to confirm if you've tried the steps provided by @MathewR to resolve the issue?

Looking forward to hearing back from you.

[Moomin88]

Hi, yes touch wood it has worked (🤞) thanks very much everyone

[mariemoss]

My charge 3 has never given notification and I have tried everything. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @mariemoss. Thank you for your reply, @Moomin88.

@Moomin88 I am glad to hear the issue is resolved. Thank you for posting the update here.

@mariemoss thank you for joining the thread and sharing that your Charge 3 has never given notification. I appreciate your efforts to resolve this and recommend confirming the complete troubleshooting instructions in this help article: How do I get notifications from my phone on my Fitbit device?

Let me know how it goes. 

[HarryBajaj]

Hello, 

I'm also facing the same issue and tried all the above steps. My device is Redmi Note 5 Pro with Android 9..please help