Notifications are not coming through my Charge 4

[PreciseCardio]

I have a Charge 4 and a Huawei P30 phone

My notifications were not working for ever and I had the usual indication that I should restart my phone which of course did not help. I tried the guide on the fitbit site for this, but it did not resolve the issue:

https://help.fitbit.com/articles/en_US/Help_article/1979.htm

Finally, I had a hunch and just deleted the app on the phone and reinstalled it again...

And voilà, it worked 🙂

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @PreciseCardio, welcome to the Community Forums! Thanks for already troubleshooting the issue with your Charge 4 before reaching out. I'm glad to hear you fixed the issue now.

Please note if you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

In case you run into the same issue, please try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[PreciseCardio]

Thanks, I was prompted this moment by my sneaky phone wanting to turn on battery savings and subvert me...

[MarreFitbit]

@PreciseCardio You're welcome! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!