Notifications compatibility with Huawei P10 Lite

[Leandi87]

I have a Huawei P10 Lite but on the compatibility list it only picks up P10?

I keep on getting a Notification service not running. A phone restart is required to re-enable notifications on your tracker? I need to restart the whole time this is so frustrating? Can anyone assist?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Leandi87, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post, totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted and let me know if you have any additional questions.

[Leandi87]

Thank you for your response back to me. I needed to upgrade to the P30 Lite as my P10 Lite was not compatible. Regards

[RicardoFitbit]

Your update is appreciated @Leandi87, sorry for the delayed reply.

Thanks for the details that were shared in your post. To move forward with this, can you please let me know if you are experiencing the same issue with your new Huawei P30 Lite? 

Looking forward to your reply.