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Notifications feature not working on Mi X

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‎12-29-2019 12:44 - last edited on ‎12-30-2019 11:44 by Fitbit Moderator

‎12-29-2019 12:44 - last edited on ‎12-30-2019 11:44 by Fitbit Moderator

I am using a versa 2 Fitbit with my MI X phone. I have been unable to connect my notifications to the watch.  It has been saying that the Fitbit notification center is disabled and that a phone restart is required. I have tried this and it hasn't worked. I have deleted the app and reinstalled it and it hasn't worked. I have turned off the watch and back on and that hasn't worked. The watch is syncing all of the time and the Bluetooth is on. Any help would be appreciated

 

Moderator edit: Subject for clarity

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‎12-30-2019 11:43

‎12-30-2019 11:43

Hello @Versa2user46, welcome to the Community Forums! It's a pleasure to assist you today.

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep in mind that the Mi X phone is not listed as a compatible device with our products and services, therefore, you can experience connection difficulties with it and your Versa 2.

 

Let me know if you have any additional questions.

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