Notifications menu in App not including ones re mobile.

[Karen2000]

Mobile is Samsung Galaxy j5 which the app says is compatible & and it sycs sleep and activity data as normal. I've looked at numerous posts and done what they say about restarting Fitbit, restarting the phone, checking Bluetooth etc. The problem is that in my account the Notifications section has nothing about mobile notifications which is what I want! I also can't find out how to stop all the Fitbit notifications / 'chatter' about 'Take me for a walk' etc which I find very irritating.

[LanuzaFitbit]

Welcome to the Forums @Karen2000.

This might be happening because the J5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these helps for the notifications

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.

[Karen2000]

Belated thank you for your answer, Lanuza. I went thru' a lot of it,
confirming things were otherwise as they should be, then ended up with
Customer Support, as advised. During the course of checking things with them
I discovered the problem - I didn't know that at the top of the dashboard
there are 2 menus, both of which have a 'Notifications' section. I knew
about the very, top right, oblong icon but not the black loop icon (that's
like a fitbit). I'd seen it but thought it just signified synching. This is
why I could only get so far following instructions. I've now managed to get
mobile notifications on my fitbit AND stop all the 'Fancy doing 200 steps?'
chatter. I couldn't be more pleased.
Thanks again,

Moderator edit: Removed personal info

[LanuzaFitbit]

Hello @Karen2000.

I apologize for the delay in my response. Thanks for letting me know what is going on and how it was resolved.

Hopefully it continues to work correctly without any hiccups and you can work towards all of your goals.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Let me know if you have any further questions.