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Notifications not working on Huawei Mate 10 pro

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‎11-12-2019 03:34 - last edited on ‎11-13-2019 07:15 by Fitbit Moderator

‎11-12-2019 03:34 - last edited on ‎11-13-2019 07:15 by Fitbit Moderator

I am recieving test calls but not messages, app notifications etc... I have checked permissions and allowed to run in background etc... I have restarted my phone (Huawei mate 10 pro) and am still not seeming to make a difference anyone got an idea? Is my phone simply not full compatible?

 

 

Moderator edit: updated subject for clarity

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‎11-13-2019 08:35

‎11-13-2019 08:35

@mkieron A warm welcome to our Community!

 

Let me help you with your notifications not working. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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