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Notifications not working on OnePlus 5T

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‎07-05-2018 09:03 - last edited on ‎07-12-2018 07:03 by Fitbit Moderator

‎07-05-2018 09:03 - last edited on ‎07-12-2018 07:03 by Fitbit Moderator

This is a recurring topic.  The previous one has been marked as solved indicating that an upgrade to the 2.73 version would help resolve the problem.  However, I am already on the 2.74 version and I am still getting the notification error.  I am currently using OnePlus 5T.  Could it be a compatibility issue with my phone? Is anyone else with other phones still experiencing this problem?

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‎07-12-2018 07:03

‎07-12-2018 07:03

Hello @sdai1010.

 

It definitely sounds like it is a matter of compatibility. Given that the OnePlus 5T is not on the list, it could lead to issues like this.

 

Some users have noted that even while using a phone that is not on the list, following these troubleshooting steps has worked. As long as your phone fulfills the minimum requirements (Android 4.4 and Bluetooth 4.0) there is a chance that those steps can help, although we cannot guarantee that it will.

 

Please let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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2 REPLIES 2

‎07-12-2018 07:03

‎07-12-2018 07:03

Hello @sdai1010.

 

It definitely sounds like it is a matter of compatibility. Given that the OnePlus 5T is not on the list, it could lead to issues like this.

 

Some users have noted that even while using a phone that is not on the list, following these troubleshooting steps has worked. As long as your phone fulfills the minimum requirements (Android 4.4 and Bluetooth 4.0) there is a chance that those steps can help, although we cannot guarantee that it will.

 

Please let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎01-10-2019 05:19

In response to LanuzaFitbit

‎01-10-2019 05:19

had a basic fitbit with 5T for 6 months and it worked great,  upgraded to Versa and its never worked correctly.    Notifications have never worked,  Wifi is always dropping out at least 1 hour or less after connecting it,  but the worst bit is that Versa stops syncing with the APP at least once every 3 days and then stops sending data to the app.  The only way to then relink is to delete the app and reinstall it and then re-pair.  If i try to delete versa from phone links  and re-pair  it works once in about 5 times,  but deleting the app and reinstalling it works everytime,  just a pain in the arse having to do this every 3 or 4 days!!

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