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Notifications not working with Redmi Note 7

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‎01-27-2020 09:47 - last edited on ‎01-28-2020 14:17 by Fitbit Moderator

‎01-27-2020 09:47 - last edited on ‎01-28-2020 14:17 by Fitbit Moderator

Hi all, i have xiaomi redmi note 7 and i cant synchronize the fitbit charge 3 to receive the notifications. Any suggestions on how to solve this? Thanks!

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎01-28-2020 14:16

‎01-28-2020 14:16

Hello @Mar90, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. As it turns out, your Xiaomi Redmi Note 7 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it and your Charge 3. 

 

Even though your mobile device is not compatible, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted.

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‎01-29-2020 08:21

In response to RicardoFitbit

‎01-29-2020 08:21

Hello,

Thanks for your reply.
I tried everything written on these links but nothing really worked 🙁
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‎06-04-2020 19:22

In response to Mar90

‎06-04-2020 19:22

Hey I've been experiencing similar thing with my Xiaomi redmi note 7 too... I just bought the phone mid last year so I can't go buy another phone yet 😱 but also I just recently bought the inspire HR... I found that the "test call notification" thing works but everything else doesnt 😦

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‎06-05-2020 17:50

In response to Nikxon

‎06-05-2020 17:50

Hi @Nikxon, welcome aboard.

 

Thanks for your post and for the details that were shared. To resolve the issues you're experiencing, I recommend you to try the troubleshooting steps from my previous post and also check our help article: What should I know about using the Fitbit app on my Android phone?

 

Let me know if the issue persists. 

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‎05-03-2021 02:29

‎05-03-2021 02:29

These settings finally worked for me, not sure which ones are required or most important.

 

- In Fitbit app settings, Auto start on, All permissions allowed, Battery saver No restrictions

- Delete dual app accounts if enabled (search for dual in settings, will likely limit use of that feature)

- Enable MIUI optimization in developer settings (Tap MIUI version several times to make dev settings available)

- Leave app open and running

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