Notifications not working

[Lwatson25]

Hello. Bought my first Fitbit today and upon set up I keep receiving this notification on my Huawei P20 light.

Notification Service not running. A phone reset is required to enable notifications on your device.

Read though other threads, none of the things adviced to do have worked for me. 

HELP!!

[SteveH · Accepted solution]

Have you checked out the following help file? It seems that phone needs extra steps in the setup that may be the problem here:

https://help.fitbit.com/articles/en_US/Help_article/2322

[Lwatson25]

Fixed!

Thank you so much

[ascavalcante80]

I had the same problem on my Xiaomi Note 9 Pro, I got the problem fixed after I changed the following settings for the Fitbit app:

- turned off battery restrictions 

- set ON automatic start up

And of course, verify if the app has the autorisation to send notifications...

[mraghurama]

I was about to through my versa 2 out of the window, you saved my money.

I am using One Plus phone and battery optimizer was stopping the fitbit service. I selected not to optimize and it worked.

Thank you.

[marisabel.v.p]

I have a Xiaomi 12 and set autostart ON and battery saver no restrictions in Fitbit app info. Thanks so much for your help.