Notifications on the Fitbit app not going away

[vejes]

The last time my Fitbit was able to display messages in the Messages screen  of the app was approximately January 9th.  Since that time I noticed I was still get phone notifications about messages and can quick-reply from my phone's notification screen, but none of the incoming messages appeared on my apps Messages screen.

I have tried the following: 

* toggling messaging features on and off through Fitbit.com.

* toggling messaging features on and off through the app.

* disconnecting my phone from my home wifi and reconnecting 

* turning off my phones bluetooth and then turning it back on again (it does find and pair with my blaze)

* clearing cache and data from the Fitbit app

* uninstalling/reinstalling the app

* rebooting Fitbit itself

* rebooting phone

* making sure both phone and apps are updated 

After reinstalling the Fitbit app the Messages screen went from only showing me old messages from early January and later to a blue-grey screen that says the line in the post title and no longer shows any historical messages.   

The phone is a galaxy s7 edge and the blaze was purchased in 2016.  

Any ideas?

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @vejes , welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems with the notifications on your tracker first not disappearing and now not showing any. Thanks for all that you've tried for this. Now, I just want to confirm that this is only within the Notifications section of the Fitbit app.

If this is the case, currently, there is a bug causing notifications not to disappear from the notifications tab on the app. Our team is working to get this resolved and hopefully we can have a fix for this soon.

If this is not the case, please, feel free to provide as much details as possible and I'll be happy to take a look. Anything else, I'm here to help!

PS. Moved your post to the Android app board for categorization purposes.

[vejes]

Hi @FerdinandFitbit ,

The error I was having was not an issue of notifications not disappearing. The error I had was that messages that other users sent to me were not displaying (at all) in the app. I could not see new messages.

I had another user send me a message tonight, so I could try to demonstrate the issue. For better or worse, them sending me a message somehow corrected the issue. I am now able to see my messages screen again. The issue is corrected at this time, though I am unclear how to started. If it reappears I will come back to report on it. I have included a screenshot trying to show where the issue was.

 

[FerdinandFitbit]

Oh, I see. Thanks a lot for getting back and clarifying this for me @vejes !

I'm very happy to hear that all is working again. If you get to experience this problem again, feel free to let me know. I'll be happy to help you out!