Notifications service not running on Huawei P10

[CristincaVochot]

I updated my versa yesterday.  Use it with a huawei p10 and now it wont show notifications or calls? I have unpaired and restarted phone then re-paired it   . Cleared the cache. Turned bluetooth off and on and again  

And it still wont work. 

Please help?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @CristincaVochot. Welcome to the Community Forums.

Thanks for sharing the issues experienced with the notifications and the steps tried prior posting. I've confirmed that your Huawei P10 is a compatible device, so let's work on this together. Since you've updated your Versa, may I know if the notifications are configured correctly on your watch? You can verify this by swiping down on your Versa, tapping the quick settings icon and turning off the Do Not Disturb (little circle icon) and Sleep Mode (moon icon) options.

Then, try the following steps:

1. Remove the Versa from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby. This is just for this process.
3. Reboot your phone one more time.
4. Open the Fitbit app and set up the notifications.

Let me know how everything goes.

[CristincaVochot]

Thank you, but it still not working.😏

[CristincaVochot]

 

[AMTGUNT]

Following.  Mine has been doing the same thing for two days now.  😠

[LizzyFitbit]

Hi @CristincaVochot. I'm glad to see you here again and thanks for the screenshots provided. @AMTGUNT, welcome on board. I'm sorry for my delayed response.

I appreciate your efforts in trying the steps posted above. Our team has received feedback about that error message showing up on the Fitbit app and they're currently working to identify a resolution as quickly as possible. While there isn't a time frame for a fix, I'll update this thread once I have more details. Be sure that your comments will be passed along and don't hesitate to let me know if you have any other question.

See you around.

[Prajwal_kammar]

Hi, 

Even I am facing same issue, showing same error message on my mobile app. 

[LizzyFitbit]

Hi @Prajwal_kammar. Welcome on board.

Thanks for sharing that you're having the same issue with the Fitbit app. Our team is aware that some of our users are getting this error message and they're working hard to resolve it as fast as possible. Currently there isn't a time frame for the fix, but be sure that this hasn't gone forgotten and once I have more details I'll update this thread.

If you have another question, feel free to reply back.