help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Numbers in steps tile are not displayed correctly

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-23-2019 18:31 - last edited on ‎12-25-2019 12:31 by Fitbit Moderator

‎12-23-2019 18:31 - last edited on ‎12-25-2019 12:31 by Fitbit Moderator

Screenshot_20191223-200034_Fitbit.jpg

Here recently my steps have been showing incorrect with the last digit on a different row when it used to show all in the same row. Is there an issue going on with the fitbit app? Anyone else having this issue

 

Moderator edit: Subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-25-2019 12:28 - last edited on ‎08-16-2025 12:34 by Fitbit Moderator

‎12-25-2019 12:28 - last edited on ‎08-16-2025 12:34 by Fitbit Moderator

Welcome to the Community Forums @Unity11.

Thanks for bringing this to my attention, seems odd that your steps are being displayed in such way. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Which Android mobile device are you using? If you haven't already done so, please try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

Let me know if you have any additional questions.

View best answer in original post

Best Answer
0 Votes
10 REPLIES 10

‎12-25-2019 12:28 - last edited on ‎08-16-2025 12:34 by Fitbit Moderator

‎12-25-2019 12:28 - last edited on ‎08-16-2025 12:34 by Fitbit Moderator

Welcome to the Community Forums @Unity11.

Thanks for bringing this to my attention, seems odd that your steps are being displayed in such way. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Which Android mobile device are you using? If you haven't already done so, please try the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

Let me know if you have any additional questions.

Best Answer
0 Votes

‎12-25-2019 12:42

In response to RicardoFitbit

‎12-25-2019 12:42

Hello there, I follow the steps that you provided however the steps are still displaying incorrectly. This has been going on for two weeks now.

Sent from Yahoo Mail on Android
Best Answer

‎12-25-2019 12:45

In response to RicardoFitbit

‎12-25-2019 12:45

Hello there, I follow the steps that you provided however the steps are still displaying incorrectly. This has been going on for two weeks now. I have the Galaxy Note 10 device. 

Best Answer
0 Votes

‎01-03-2020 06:29 - edited ‎01-03-2020 06:30

‎01-03-2020 06:29 - edited ‎01-03-2020 06:30

I am having the exact same problem. I have a Pixel 3a XL. I will try the recommended steps to correct it, even though I see it did not work for Unity11.

Best Answer
0 Votes

‎01-31-2020 16:30

In response to RicardoFitbit

‎01-31-2020 16:30

Tried also... doesn't work. Stays with last digit on next line. Just started when I updated my Fitbit. 😟

Best Answer
0 Votes

‎01-31-2020 16:32

In response to RicardoFitbit

‎01-31-2020 16:32

This didn't work for me ...I tried 3x.

I have a Google pixel. Alta Fitbit...and it just happened today Jan 31 2020

Best Answer
0 Votes

‎01-31-2020 16:34

In response to wdadli1

‎01-31-2020 16:34

I have the same phone... didn't work for me. 

Best Answer
0 Votes

‎02-01-2020 19:36

In response to LLoga

‎02-01-2020 19:36

So how do we get Fitbit to fix the problem?

Sent from my Pixel 3aXL
Best Answer
0 Votes

‎02-01-2020 19:39

In response to wdadli1

‎02-01-2020 19:39

This"fix"did not work for me either. We need a fix that works.

Best Answer
0 Votes

‎02-01-2020 19:41

In response to RicardoFitbit

‎02-01-2020 19:41

This fix didn't seem to work for most of us. What next?

Best Answer
0 Votes