Versa won't sync to Android phone

[Chrystal33]

I have had my Versa almost a month and until a few days ago had no issues. However, the past two days, the Versa WILL NOT stay connected to my phone and I'm constantly restarting it to get it to sync. I uninstalled the device, reinstalled, have reset it repeatedly and it continues to disconnect and I'm missing notifications. Any known fix for this? It's frustrating and time consuming!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Chrystal33, welcome to the Community Forums. Thank you so much for troubleshooting the syncing difficulties prior to contacting us. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend following the steps provided in the help article: Why won't my Fitbit device sync? 

Also, I suggest trying the following:

1. Go into your phone settings and select "Apps"

2. Find and select Fitbit

3. Tap "Advanced" and then tap "Battery"

4. Select "Battery Optimization"

5. Tap the bar at the top of the screen and select "All Apps"

6. Find Fitbit in the list, tap it and select "Don't Optimize"

7. This should help improve your syncing experience and should not have a large impact on your phone's battery life.

Let me know the outcome, I'll be around. 

[Chrystal33]

I have the Moto Z4 with Android 9, and according to the list it should
work. It is still not staying connected and I have to restart the Versa to
get it to sync. I will continue to seek a remedy for this issue. Thank you
for your time.

[MarreFitbit]

Hi there @Chrystal33, thanks for getting back and letting me know the model of your phone. I'm sorry for the late response.

According to our list of supported devices, the Motorola devices that we support are the following:

• Droid Turbo 2
• Moto Z
• X4
• G5S

It seems that the Moto Z4 is not included, however, since your device used to work before the syncing difficulties started, I was wondering if by any chance you did try the recommendations I provided in my post above? 

I'm looking forward to your reply, keep me posted. 

[NickiD84]

I have a Samsung S9. I received my new Versa 2 in the mail 3 days ago. From day one it drops bluetooth connection ALL THE TIME. I downloaded a watch face that notifies me when I loose bluetooth connection and it vibrates at least every hour letting me know it disconnected. I did this because the factory watch face does not notify me therefor I didn't know when it was loosing connection. It reconnects about 75% of the time with a minute of so.  The other times it won't reconnect and won't sync either when I swipe down or hit the sync icon on the app. I have chosen "do not optimize" battery on the fitbit app settings, I have unpaired the device and repaired, I have shut down the phone and the fitbit. I have uninstalled the app and reinstalled. It is set to sync all day. Basically tried everything. While I was writing this post it disconnected 6 times. I spent a lot of money on this device and was really excited to get it and right now I'm just really disappointed. What else can I do?

[NickiD84]

I have also made sure my phone software is fully updated and it is. 

[snowflake66]

Fitbit needs to keep up with the technology when you are selling a watch in addition to fitness tracker....no one thinks their phone is not going to sync with Versa ......new phone, new Versa and not compatible.....stinks ....thanks Fitbit.  Hopefully you will update soon.....if moto z is on your list the 4 I think should be similar with updates

[CCCC4]

nope?