help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reset failed data was not clear please try again

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2020 07:38 - last edited on ‎01-29-2020 15:17 by Fitbit Moderator

‎01-28-2020 07:38 - last edited on ‎01-29-2020 15:17 by Fitbit Moderator

Hi, 

I couldn't swipe of my VERSA 2 clock face to get to my other screens. I tried resetting it and now it shows "reset failed data was not clear please try again" 

I have tried over and over to reset it and I get the same error message . I have also deleted my watch from my app and added it again as a new device which it let me do. Downloaded everything again for it to display the same message. 

 

Anyone have any suggestions how I can fix it? 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎01-29-2020 15:16

‎01-29-2020 15:16

Hi @Elsabelles, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. Let me share with you that the error message that's shown on your Versa 2 display is because the firmware update process wasn't completed. Therefore, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎01-30-2020 02:39 - edited ‎01-30-2020 07:08

In response to RicardoFitbit

‎01-30-2020 02:39 - edited ‎01-30-2020 07:08

Hi Ricardo, @RicardoFitbit 

 

Thank you for the troubleshooting steps above. I have followed them and I still have the same error message. 

 

I checked that i have the latest version and i restarted my device twice. I also have unpaired it and reinstalled the watch twice to the app. 

 

My watch is still recording all the data as I can see it on the app.but I am unable to view it on the watch itself as I still have the error message of reset failed your data was not cleared please try again.  

Best Answer

‎02-01-2020 13:15

In response to Elsabelles

‎02-01-2020 13:15

@RicardoFitbit 

 

I am still having the same issue.

I have since updated the firmware as a new version was released over the last few days. This has made no difference. I have also refollowed the troubleshooting steps. 

 

Please can you anyone give me some further advice on what I can do? 

Best Answer
0 Votes