Once again not connecting since I switched to Versa

[JanIsActive]

I've read most of the posts o.k. this subject and its frustrating to see that the issues continue don't seem to be resolved.  I haven't even tried the newer features yet with downloading music or other apps.  Just trying to sync my data like when I was using my Charge 2 (which I loved) and the Surge that I've had for a few years  I'm hoping the fitbit programming team is working hard to pinpoint the issues with the newer version of the app and their newer products.  I get it.  As with every new rollout of products, there will be issues but the key is getting those issues resolved as quickly as possible.  Trust is easily broken but hard to build up.  I've enjoyed many fitbit products over the years and would love to continue being a user but you've got to address these issues as quickly as you put your products into market since there are so many other similar options out there now to Fitbit to choose from.

[LanuzaFitbit]

Welcome to the Forums @JanIsActive!

Thanks for sharing your thoughts and feedback on the matter.

I'd recommend that you try to follow the steps on this article to get your Fitbit to sync properly.

Additionally, I'd like to ask a couple of questions:

• Are you referring to a specific issue or situation that is being discussed on another thread?
• What are you trying to sync your Versa to? Is it a phone? If so, what phone is it?

Let me know if you have any further questions.