help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

One not syncing to Samsung Galaxy A5 phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-14-2017 18:32

‎06-14-2017 18:32

Ever since I got my new cell phone my One won't sync to it.  I've tried every possible way to sync it and it refuses to recognize my bluetooth.  I know my cell phone bluetooth is working properly because I have other devices synced to it.  Has anyone come up with a solution to fix this?

Best Answer
0 Votes
1 REPLY 1

‎06-14-2017 23:54

‎06-14-2017 23:54

Unfortunately the A5 is not on the list of supported devices at www.fitbit.com/devices so it may not be possible to fix this.

 

Hopefully someone with an A5 will be able to confirm.

Best Answer
0 Votes