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Opening App only shows a white screen

‎12-05-2025 05:45 - last edited on ‎12-05-2025 18:05 by Fitbit Moderator

‎12-05-2025 05:45 - last edited on ‎12-05-2025 18:05 by Fitbit Moderator

Is the app crashing or something? I uninstalled it and reinstalled it and that fixed it, and a day and a half later it is back where it started. After reinstalling, the next day my inspire 3 watch wouldn't connect to the app and I had to plug in and restart the watch to get it to connect.

 

Moderator edit: clarified subject.

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‎12-05-2025 18:04

‎12-05-2025 18:04

It's good to see you back in the community @BrittLew. 

Thank you for sharing the details about the issue you are experiencing with the Fitbit app. I appreciate you bringing this to my attention. 

Please, confirm that you are using the latest version of the Fitbit app.

In addition, try to perform the following troubleshooting steps:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the issue is still happening.
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