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Oppo reno 5g notification not working

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‎06-11-2019 05:47

‎06-11-2019 05:47

The notification settings dont work when u go in to notification settings the screen goes white and goes back to the device selection page. I have tried changing all the permission settings manually but still not working

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5 REPLIES 5

‎06-12-2019 05:44

‎06-12-2019 05:44

Hello @Coonzy.

 

Thanks for sharing those details and for bringing this up.

 

In this case, this is happening because the Oppo Reno is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps for the notifications.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-15-2019 01:54

In response to LanuzaFitbit

‎06-15-2019 01:54

I think fitbit need to work harder tom there software more simple and more comfortable with Android as a whole not just a hand full of device's. There is nothing worse than spending your hard earned money on something u want only for it to not work because of something as simple as software. Please add this phone to the support list please and make your software more simple and user friendly

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‎06-17-2019 07:30

In response to Coonzy

‎06-17-2019 07:30

Hello @Coonzy.

 

Thank you very much for your feedback. Please know that we take all comments seriously. 

 

Perhaps you could post about it in your Feature Suggestions board. That way other users can comment and vote on the idea to show their support for the phone being added to the list. If you do decide to post in there, be sure to read the FAQ to better understand how that board works.

 

Please let me know if there are any other questions I can help you with. I hope to see you around.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎08-21-2019 16:43

In response to LanuzaFitbit

‎08-21-2019 16:43

Hi fitbit team,
I just purchased an Oppo Reno 4G and like the 5G version the notifications don't work from my phone.  Just wondering if the team have any plans to support the Reno series as they're starting to become quite popular especially in Australia where our leading provider Telstra are now selling them with their plans.

Cheers, Mike

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‎09-08-2019 21:58

In response to weathermon

‎09-08-2019 21:58

Great news - looks like the Oppo Reno 4G is working with my blaze! Getting all notifications now like I was on my old iPhone 🙂

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