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Pairing a new Phone

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‎02-07-2017 15:33

‎02-07-2017 15:33

I just got a new phone and I was doing challenges in my trails on my old phone and when i put the app on my new phone none of those transferred over to my new phone does Fitbit not keep that on their site can someone help me please cuz I was on I had done like 4 Trails I was on the 42,000 Pronto Trail

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‎02-07-2017 15:55

‎02-07-2017 15:55

@Vicschubert, all of the data is maintained on the Fitbit server, not in the phone nor tracker.  If you logged into the app with the same email address you used on the old phone, all of the data should be available in the app.

 

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