05-15-2018
16:40
- last edited on
05-19-2018
09:48
by
RobertoME
05-15-2018
16:40
- last edited on
05-19-2018
09:48
by
RobertoME
I cannot get my Alta to pair with my new Samsung A8. Unable to get message or phone notications to show up on the fitbit. Anyone else encounter this problem or any suggestions to what might be the issue. tried just about everything.
Moderator Edit: Updated Subject For Clarity.
05-19-2018 09:47 - edited 05-19-2018 09:50
05-19-2018 09:47 - edited 05-19-2018 09:50
Hi @jb-at-larryu, good to see you have joined the Fitbit Community! I'm wondering if you were able to pair your tracker with your phone? I can see in your Community profile that you have an Alta paired, so I would like to confirm this.
At this moment the Galaxy A8 is not listed as compatible. So we cannot guarantee the functionality of some features, since the app still is not optimized to work with this device. For more details, please review our help article: Which phones and tablets can I use with my Fitbit watch or tracker?
The Samsung Galaxy S7 seems to have all the hardware requirements to be a supported device, so it would not hurt to give it a try to these suggestions: My Fitbit device isn't receiving notifications from my phone.
Also make sure to update your app to the most recent version for Android devices. Go here to learn more.
See you around and hope this helps.
"Great things are done by a series of small things brought together.” What's Cooking?
05-23-2018 16:39
05-23-2018 16:39
Still unable pair my Samsung A8 with my Alta Fitbit. I have tried all suggestions to resolve the problem. Certainly hope that issues with the app to work with the A8 is resolved as soon as possible.
07-11-2018 22:52
07-11-2018 22:52
Hi notifications dont work with my Samsung A8 either!