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Pairing issue with Charge HR

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‎09-05-2021 07:56 - last edited on ‎09-05-2021 14:29 by

‎09-05-2021 07:56 - last edited on ‎09-05-2021 14:29 by

Whenever I try to pair my charge HR, it reaches a screen where I have to enter a number displayed on my watch. As soon as I do it, it shows the loading sign and keeps loading for a very long time. Ultimately, it shows that there was some problem and that I need to try again.

Please help with the issue

 

 

Moderator edit: label

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‎09-05-2021 14:33

‎09-05-2021 14:33

Welcome to the Fitbit Community, @Sannidhya.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. You can also try contacting our Support team via chat or phone for faster resolution. Click here to get connected. 

 

Meanwhile, I recommend following our complete troubleshooting instructions in Why can't I set up my Fitbit device? 

 

By the way, I've moved your post to the Android App board so we can keep our forums organized.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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