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Pairing problems

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‎05-27-2018 02:37

‎05-27-2018 02:37

I've got a new phone and my fitbit charge is syncing my steps and sleep to the app but I can't actually pair it by Bluetooth to my phone to get phone notifications. Tried adding it as a new fitbit but that hasn't worked & the phone notifications are a very important aspect to me. Please, any advice?

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‎05-27-2018 04:11

‎05-27-2018 04:11

Hi, @Lizzer2323, I think you will need to give us details of your new phone before anyone can help.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-27-2018 05:29

In response to Julia_G

‎05-27-2018 05:29

I think I've worked out that my new phone isn't compatible with my fitbit. Very annoying, but there we go, wish I'd done a bit more research before spending a fortune on a new phone that's causing me nothing but problems!!

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