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Pairing rejected by fitbit??

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‎09-09-2016 20:50

‎09-09-2016 20:50

I have attempted many times to pair my fitbit with my android device. I have had my fitbit for over a year and usually have no issues in pairing. Everytime I attempt to pair it with my phone it now says "pairing rejected by fitbit". What is the problem?? I have turned my bluetooth off and back on, unpaired other items, and restarted my android device.
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‎09-10-2016 01:46

‎09-10-2016 01:46

Hi, @krwartley, you might be able to solve this by following the procedure for setting up your Fitbit as a replacement device (even though it is the same tracker).  Hopefully that will get it going again.

Sense, Charge 5, Inspire 2; iOS and Android

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‎09-30-2016 14:24

In response to Julia_G

‎09-30-2016 14:24

I have had the same issue and opnce calling support was sent another flex.

I tried to sync the new one and the same message occurred on my samsung phone.

I put the dongle in my laptop and the new one was synced.

it still will not sync on my samsung phone or ipad.

when the dongle was installed a new software update was put on my flex but it didnt change the results. 

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