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Pairing rejected

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‎04-20-2016 00:36

‎04-20-2016 00:36

My phone is unable to connect to my fitbit. I've tried the suggestions on here and I still cannot pair them.... What to do?
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‎04-21-2016 04:49 - edited ‎04-21-2016 04:49

‎04-21-2016 04:49 - edited ‎04-21-2016 04:49

It's nice to see our Community is growing @Uchedwards! Welcome my friend! Man HappyFirst, I'd appreciate you make sure you're attempting to set up with a supported device. Then, please make sure you follow the steps provided in this thread. 

 

Hope this helps, let me know the outcome! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎04-21-2016 07:31

In response to MeylinP

‎04-21-2016 07:31

My device is supported Samsung galaxy s4. However as I read more posts in
the community it seems there was an issue with the latest upgrade and was
only fixed through the customer service line.

~Fearfully & Wonderfully made, Uchenna
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‎04-23-2016 04:24

In response to Uchedwards

‎04-23-2016 04:24

Hey there @Uchedwards thanks for the update my friend! Robot HappyMmmhhh my best advise would be to contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

 

Keep me posted! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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