07-08-2016
18:59
- last edited on
07-11-2016
15:31
by
ErickFitbit
07-08-2016
18:59
- last edited on
07-11-2016
15:31
by
ErickFitbit
I was alble to get started smoothly first time. The APP on mobile was able to synch with Blaze perfectly and even the notifications were running.
Then after few hours of use, the sync was taking longer so I chose to logout from the mobile app and then rejoin. It gave me 'Fitbit.com under maintenance' message.
I reinstalled the APP on mobile but same message was coming. I installed the latest version 2.5 (after uninstalling 2.28)
I restarted the blaze couple of times, still no luck !
Then I tried to unpair and pair the blaze with my android phone [Alcatel one touch]. It was able to unpair, but since then, it is not able to pair again.
It shows incorrect pass key related message.
Is fitbit.com really under maintenance?
How do I pair my blaze again?
Moderator edit: edited title for clarity
Best Answer07-09-2016 01:13
07-09-2016 01:13
Best Answer07-09-2016 22:00
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-09-2016 22:00
Best Answer07-10-2016 20:21
07-10-2016 20:21
07-10-2016 20:36
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
07-10-2016 20:36
If I knew I would of suggested to use the cell network cache. There have been reports that WiFi has problems with setting up.
Best Answer07-11-2016 15:29
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-11-2016 15:29
@Mandar Thanks for confirming that you were able to resolve the issue by trying the setup process via a different WiFi connection.
Best Answer