Pairing

[Dbivan10]

Just purchased a fitbit charge 2

 Unable to pair device. Using a Samsung S 4

 Message update application. 

[Julia_G]

Hi, @Dbivan10, the pairing must be done via the Fitbit app and NOT directly via your phone's Bluetooth settings.

You will need to download the app and either create an account or log in to your usual Fitbit account and then follow the instructions to set up a new device.  All the pairing will be done this way.

If this information does not help you, please post again giving specifics of where you are encountering difficulties.

[Dbivan10]

I downloaded the fitbit app on my phone and using the to pair the device. It says update application. Tried a number of attempts.

Sent from Samsung Mobile

[Julia_G]

Hi, @Dbivan10, I am still a little unclear.  Did you get a message on your Fitbit app that your Fitbit needed to be updated and the update is failing?

[Dbivan10]

When I am in the and sevice device, charge 2 selected. It runs and say set up. Click charge 2 and tjen receive message update app. When I went into site fitbit, it said something about join fitbit which I did not do.

[Julia_G]

Hi, @Dbivan10, if you have a Fitbit account you need to log in using your email address and password.

If you do not have a Fitbit account you need to join Fitbit using an email and password.

If you are not a native English speaker you might get more help posting in one of the other forums.  What is your native language?