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Password issues

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‎11-25-2018 16:41

‎11-25-2018 16:41

Every few months I'll go to check my fit bit app and it will have logged me out. When I go to log in it says incorrect password and makes me reset it. Today is the 9th time this has happend. I only use 4 or 5 different passwords and each time this happens I try them all. It's like someone else is resetting my password but no activity can be seen on my account other than what I do on it. 

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‎11-26-2018 07:32

‎11-26-2018 07:32

Welcome to the Forums @Vishtu.

 

In this case it could be related to the passwords themselves. If, as you mentioned, you regularly use the same passwords it is possible that someone is aware of the passwords and could be getting into your account that way. My recommendation would be to try to generate a completely separate password for your Fitbit account so that it is not shared with other accounts.

 

Feel free to reach out with any further questions.

Lanuza | Community Moderator

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