Persistant notifcation icon Fitbit Android app

[SunsetRunner]

Hi, 

Since the lastest firmware upgrade of my Ionic the Android Fitbit App shows there is '1' notification. When I open the app there are none. The only temporary way to get rid of this notification is to remove the cache and data. As soon as I log back in, it shows there are 3 notifications but when I go to the notifications menu there are zero and the Android app shows there is '1' notification.... 

Any fix for this annoying bug?

[MarreFitbit]

Hey there @SunsetRunner, it's nice to see you around the forums! Thanks for already troubleshooting this inconvenience with your notifications, nice way to go! 

I'd recommend restarting your Ionic by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

If the restarts seems not to do any difference, I'd recommend resetting Notifications:

1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
2. Restart your phone
3. Open the Fitbit app and tap on Account > Ionic > Notifications. 
4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

[SunsetRunner]

Hello @MarreFitbit

This had no effect whatsoever. See image below.

Blank notification

[MarreFitbit · Accepted solution]

Many thanks for the image @SunsetRunner, this clarifies to me what you're experiencing. 

Our team is aware of the problem and they'are working to resolve it as quickly as possible. We're sorry for any inconvenience it's caused. We appreciate your patience and look forward to getting you back on track. 

PS: I moved your post to the Android App as there are more chances to get app related replies here.

 
Please let me know if there's anything I may do to assist you in the meantime. 

[Annebanann]

Ummm... How is this the "accepted solution?" This just states that they are aware of the issue and are working to resolve it. Has it been resolved, Sunset?