04-09-2018
08:19
- last edited on
04-12-2018
08:19
by
RobertoME
04-09-2018
08:19
- last edited on
04-12-2018
08:19
by
RobertoME
Just bought the Samsung Galaxy S9 and the app keeps showing 1 notification. I have gone through the entire app and also uninstalled it - still won't go away.
Anyone else having this issue and able to shed some light? Its driving me crazy!
Moderator Edit: Updated Subject For Clarity.
04-12-2018 08:18
04-12-2018 08:18
Hi @LadySpain, nice to have you here as a new participant of our Fitbit Community! At the moment the Galaxy S9 is not listed as compatible. So, in occasions may present some behaviors in certain sections of the app that are not expected, as the Fitbit app is not optimized for this model yet.
If the issue keep persisting try to force stop the Fitbit app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Hope this helps while we complete the tests for the Galaxy S9.
"Great things are done by a series of small things brought together.” What's Cooking?
04-13-2018 15:07
04-13-2018 15:07
I have an S7 Edge, Charge 2 and I was having the same problem. Your workaround worked. Thank you.
05-28-2018 20:17
05-28-2018 20:17
Galaxy S9+... same issue. One notification on the app badge and cant clear it.
07-08-2018 08:42
07-08-2018 08:42
Same here
07-08-2018 14:27
07-08-2018 14:27
Same here Please fix it
07-18-2018 20:14
07-18-2018 20:14
Same issue on my Samsung Galaxy S7 Edge as well. Not going away with any workaround.
09-10-2018 12:38
09-10-2018 12:38
Workaround does NOT work for Fitbit Versa with Samsung Galaxy A5 (2017).