Personal Best count is incorrect

[Parkie]

I keep getting a new personal best after each challenge even if the new total steps is lower thank the previous Daily Showdown or Workweek Hustle. For example, my best Daily Showdown step count was 64k in 2018. But I entered a Daily Showdown on July 4, 2019 and got 16k.  Now that is listed as my new personal best. How can 16k be better than 64k? Help! Am I alone?

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Parkie, welcome to the Community. It's great to see a new face around!

I'm sorry that you've had this experience, and thanks for letting me know the information displayed personal best. I've checked with our Support Team and apparently they already took your case under their wings. They're currently working on this situation and they'll send you an email with more details shortly. Make sure to check your inbox.

If you need anything else, feel free to let me know.

[Parkie]

LizzyFitBit,

Thank you for responding. I will wait for the support team to respond. I appreciate the time you took to reply.

[SunsetRunner]

I had the opposite problem, the mobile app and the dashboard didn't update anymore.

Emptying the cache, deleting data and logging in and out didn't solve the problem.

Since yesterday the data are correct again in the Workweek Hustle, but not yet in the Weekend Warrior.

The problem has been marked as "solved" by a moderator...

[SunsetRunner]

[MrBigz]

Has there been a fix for this, I’m having the same problem?

[JackieP5709]

Same thing happens to me -

I keep getting a new personal best after each challenge even if the new total steps is lower thank the previous Daily Showdown or Workweek Hustle.

I thought I was the only 1!