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Personal best

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‎06-01-2016 17:03

‎06-01-2016 17:03

I have beaten my personal best for the weekly challenge many times but when I look it has not updated. What is the problem and when will it be fixed. I haverage screen shots.
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‎06-02-2016 04:21

‎06-02-2016 04:21

Welcome to the Community @Josephcatalano. If your personal best is not updating, I recommend logging out and logging back in to your account. After this, please check your information.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-02-2016 05:17

‎06-02-2016 05:17

I have tried all of that. Including deleting the app itself and reinstalling it.
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‎06-02-2016 05:26

In response to Josephcatalano

‎06-02-2016 05:26

Thanks for the information @Josephcatalano. At this time, I recommend contacting our Support Team since they have the proper tools to see the information that your tracker has been registering. For a faster response you can contact them via phone or chat.

 

Let me know how it goes. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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