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Phone finds Fitbit, Fitbit cannot find phone

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‎03-31-2020 10:18 - last edited on ‎04-24-2020 12:04 by Fitbit Moderator

‎03-31-2020 10:18 - last edited on ‎04-24-2020 12:04 by Fitbit Moderator

Phone finds fitbit, fitbit cannot find phone? What is wrong? Good connection, followed directions no go. 

HELP

 

Moderator edit: Subject for clarity 

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‎04-24-2020 12:04 - last edited on ‎08-08-2025 04:53 by Fitbit Moderator

‎04-24-2020 12:04 - last edited on ‎08-08-2025 04:53 by Fitbit Moderator

Hello @Terrenia, welcome to the Community Forums! Sorry for the delay in responding your post.

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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