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Phone left at home during weekend away

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‎05-08-2016 16:16

‎05-08-2016 16:16

Hi, I left my phone at home for 3 days so I was unable to sync data with my surge. My device will no longer sync.....help!

Is the data lost? Can I retrieve and view those stats?
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‎05-08-2016 22:29

‎05-08-2016 22:29

Your data will still be safe as your fitbit can store up to a week's data between syncs. 

 

The first thing to try when a fitbit stops syncing is restarting your phone and the  restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

You may want to try this a few times as it doesn't always work first time.

 

If it still won't sync then there are some more ideas in this article:

 

http://help.fitbit.com/articles/en_US/Help_article/I-can-t-sync-my-tracker/

 

 

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