Phone stopped syncing to Fitbit after app update

[TiNy2nz]

anyone have a copy of the Android version  app before Fitbit decided to bork all our devices with a  crappy  update??  my  versa was working fine  now they want me to get a new "compatible"  phone  which still do not work. its funny that   since February of  this year  my "incompatible"  phone worked flawlessly.  

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @TiNy2nz.

Thanks for sharing your feedback on the matter and explaining the situation that you have experienced after the update.

Please keep in mind that when a phone is not on the supported devices list it has not been there from the beginning. Devices are not removed from that list. It being unsupported means that the app has not been fully optimized to work with that phone, not that it will absolutely not work.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

In the meantime I'd like to ask you what phone is it that you have at the time and what Android version it is running.

Let me know if you have any further questions.

[TiNy2nz]

ok heres the thing  i purchased this versa in  February from AMAZON   it was working perfectly until  Friday.. i have tried my  Lg v30+...  an HTC bolt (wifes).... my WIN 10  laptop....   two diffrent kindles  an ipad ...and  an iphone 6  all with no luck  so i think maybe the unit may be defective since the  win 10... ipad and  iphone 6 are all "APPROVED"  devices . i have  rest this thing  more times than i can count. i have  uninstalled and reinstalled software what seems like   hundreds of times  been in chat rooms with customer service twice .. honestly this is ridiculous and i need a solution.  i have read that even with "APPROVED"  devices  the versa  is not working  correctly.   

[Ronnievmp]

I don't think it's the phone. I have a phone which is compatible and am having the same issues. This latest update has made it worse. I have a GS9.

[LanuzaFitbit]

Hello @TiNy2nz and @Ronnievmp.

Thanks for sharing all of the different devices that you have and all the steps that you have tried @TiNy2nz. @Ronnievmp Thanks for letting us know that you are experiencing a similar situation.

@TiNy2nz In that case let's try severing the connection between your Fitbit and all of the devices that you have. Please follow these steps with each of the devices that you mentioned:

1. Go to the device's Bluetooth settings.
2. There look for your Fitbit and any other Fitbit devices that might be showing up.
3. Remove them from the list of paired devices.
4. Restart the device.

After doing that on all, run the set up process as if you were setting up a replacement on your account. It is preferable if you can try it one of the iPhones, the iPad or the Win 10 laptop.

@Ronnievmp Did you get a chance to try the steps I mentioned above? They should also help in your case. In the meantime please let me know if your phone is running Android 9 or not.

Please keep me posted on how it goes or if there are any other questions.