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Pixals in screen missing making it unreadable

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‎10-07-2017 12:10

‎10-07-2017 12:10

The screen display has blank horizontal lines through it

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3 REPLIES 3

‎10-08-2017 08:21

‎10-08-2017 08:21

In the hope that this is a software issue, try restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries though as it doesn't always work. If that doesn't fix it then it's likely to be a hardware issue and in this case you should contact customer support via contact.fitbit.com who will be able to look into your warranty cover and your options.

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‎10-15-2017 11:16

In response to SteveH

‎10-15-2017 11:16

Didnt work now screen is totally blank

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‎10-15-2017 11:25

In response to Kipps63

‎10-15-2017 11:25

Then I think it's time to contact customer support.

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