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Problem sync my surge to my phone

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‎01-12-2016 08:45

‎01-12-2016 08:45

My Surge won't sync to my device. I have the surge since November 2014. I tried to shutdown, and restart. Still not working. Please help thank you in advance.
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‎01-13-2016 03:22

‎01-13-2016 03:22

Welcome to the Community @Phalla. Thanks for troubleshooting the syncing inconvenience you have by yourself. I recommend verifying if you have a Compatible Mobile Device, if you do, follow the Syncing Troubleshoot and if this procedure doesn't work, feel free to contact our Support Team. For a faster solution you can contact them via chat or phone.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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