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Problems with setting up Fitbit Android 4.4.2

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‎03-21-2017 06:26

‎03-21-2017 06:26

I recently set up a Fitbit on my Kindle Fire, and it worked perfectly. However, when I tried to set it up with my phone as well, it couldn't see it. I tried to have it re-set-up, but when I hit choose the Charge HR, it simply says "Go to Fitbit.com/setup on your computer to setup your fitbit." What am I doing wrong? My phone is an Alcatel One Touch Fierce.

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‎03-21-2017 09:13

‎03-21-2017 09:13

@instrangeland, if it is already set up on one device, you should be able to see it on your phone app when you log in using the same email address you used when you originally set it up.  You should not need to set it up again.  If you log into the app on your phone and select the Account page, does the device show there?

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