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Product Quality

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‎10-01-2016 17:36

‎10-01-2016 17:36

I love my fitbit and on the most part the company seen to be okay. I would rate it a 4 out of 5. Their Fitbit Charge has a major design problem and for some reason they are unable to correct it. Instead of improving thier product thier customer service offer me 25 % off on my next purchase and I would have accepted it if Samsung would honor it. By by fitbit
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4 REPLIES 4

‎10-07-2016 08:46

‎10-07-2016 08:46

Hi @Okmike2965, it is great to see you around the Community! Smiley Very Happy Our limited warranty provides replacements for trackers deemed to have a manufacturer's defect within 365 days of purchase. In this case, because your tracker didn't meet these warranty conditions, we offered a courtesy discount of 25% good towards the purchase of any tracker. On the other side, thanks for your feedback regarding the quality of the Fitbit Charge, however, Fitbit is not longer manufacturing this model, but, don't worry, you can take a look into our new products that have new features and the design has improved a lot, they are pretty cool! 

 

Have a nice day! 

 

 

Heydy | Community Moderator, Fitbit
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‎10-07-2016 09:51

‎10-07-2016 09:51

Sorry to see you go, @Okmike2965.  Best of luck with whatever tracker you decide on. Since the Fitbit Charge is no longer made or sold, any design problems are a mute point at this time.  But, you may want to consider using your 25% discount coupon on a new Charge 2, which has interchangeable bands. I love the new features of the Charge 2, and it seems to be very well designed as well.

 

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‎10-07-2016 12:37

‎10-07-2016 12:37

USAF-Larry,
Thanks for admitting to what hundreds has already stated. The Fitbit Charge was a poor design and should have been recalled a long time ago. If there is one thing i can say i truly hate, it is poor customer care. I guess Fitbit is global now and don't need loyal customers to promote their merchadise. Well there are to type of customers. Satisfied and unsatisfied, we both have a mouth. To bad what I have to say about Fitbit will now be in the negative. Thier global empire will not last very long enjoy it while you can.
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‎10-07-2016 19:33

In response to Okmike2965

‎10-07-2016 19:33

I think you may have misread my post, @Okmike2965, since I never "admitted" that the Charge was a poor design. I said "any design problems are a mute point at this time" - that does not say there was any particular poor design, but since it isn't made or sold anymore, it is a mute point. Best of luck with your future trackers!

 

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