Hello @LaPuma, welcome and nice to see you have joined to our Fitbit Community. If your profile picture is not loading, try to log out from the Fitbit app and restart your phone. Go back to the app and log back in and see if it works.
If the issue persists, try to clear the Cache of the Fitbit app by going to your phone settings > Apps or Apps manager > Look for the Fitbit app and scroll down to see the option to Clear cache.
There is another workaround that works for me that might be of your help. Take a look at the following post for more information.
Give it a try and let me know how it goes.
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