07-06-2016
06:45
- last edited on
07-07-2016
16:02
by
ErickFitbit
07-06-2016
06:45
- last edited on
07-07-2016
16:02
by
ErickFitbit
Hi there,
Got my alta a few days ago and noticed it doesn't count even half of my steps! Say, today for example, my phone shows more than 15.000 and alta less than 6.000. A huge difference. I walk a lot with my baby in pushchair. I can't swing hands because I have to hold on to pushchair. I'm really upset about this. Any way to solve this issue?
Moderator edit: edited title for clarity
Answered! Go to the Best Answer.
Best Answer07-07-2016 16:01
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-07-2016 16:01
@Mariia Your Alta counts your steps when you are pushing a stroller or a shopping cart, but because your hands are not moving, and our trackers use movement to count activity, your step count may be lower than usual during this activity if you're wearing your Alta on your wrist. I recommend putting it in your pocket and giving that a try during this specific activity. Let me know how that turns out.
Best Answer07-07-2016 16:01
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-07-2016 16:01
@Mariia Your Alta counts your steps when you are pushing a stroller or a shopping cart, but because your hands are not moving, and our trackers use movement to count activity, your step count may be lower than usual during this activity if you're wearing your Alta on your wrist. I recommend putting it in your pocket and giving that a try during this specific activity. Let me know how that turns out.
Best Answer04-23-2019 10:55
04-23-2019 10:55
When I push my wife's wheelchair my charge 3thinks I am biking
Because my hands are still I suppose
Best Answer