Question about "healt stats"

[Davestream]

• Hi there! Today in the resume of the 5 "healt stats" , the app says 2 stats are missing : BR and SpO2, but they're both there if I check inside the stats. Could it be just a bug or am I missing something? Until yesterday everything worked fine. I've already tried to reboot both the fitbit ant the phone (even tried to log out and cleared cash). Here' s a pic of what I'm talking about (sorry the language is italian but I think you will understand either way)

   

  

   As you can see in the resume it says they're missing, but they're both there (even in the Fitbit)

[RiekoC · Accepted solution]

Hello @Davestream 

I've found that it can take some time for the Today page to update and show all the Health Metrics. Usually, I see all the Health Metrics status after a few hours after I wake up. Even doing a manual sync doesn't always get the Health Metrics to show.

If you don't see the Health Metrics update by the end of the day, let us know. We may have to report this as a bug.

Out of curiosity, do you see all the Health Metrics if you change the language to English? I've seen some international users report that certain features are "missing" in the app when they set the language to one other than English. When they set the language to English, the "missing" feature appears.

The good news is since you can see the missing metrics when you click on the tile, that means your data has been uploaded to your account on the Fitbit servers. So there's no loss of data.

[Davestream]

Thank you for the answer!! I found it really helpful 🙂 at last, nope. It stayed like that until midnight. But as you said the data are all there so it could be just a little bug in the app, and i'm greatful the data are all safe and stored (I know theese are not the biggest life's problem, but i'm coming out from a really hard moment of my life, and theese data are really helpful for me and the doctors and having nothing to do in the day i'm a little too much focused in little things like this).

As you said it takes a while for the data to appear and syncronice, today was totally missing the SpO2 data, even in the fitbit, after an hour the data appeared , on fitbit and app.

If it will happens again, I will try with the language (now I'm courious to see if it could work), and I'll let you know!

Thanks again for your help and kindness 🙂

[RiekoC]

Hi @Davestream 

You are very welcome. I'm glad to know that my answer helped you. Let us know if there's anything else we can help you with.

Sorry to see that you were having a very hard time in your life. Hopefully, this is the start of a positive turning point.

Sending you lots of hugs and positive vibes. 🤗

[RodrigoMFitbit]

@RiekoC Thank you very much for your input. Spot on!

@Davestream Thanks for reaching out about the health metrics on the Fitbit app. 

When the data is there and not being displayed on the tiles, I suggest you log out of your account and then back in. That way the information will be loaded again onto the app. Give it a try in case you see the data when you tap on the tile but not under "Today". Thanks in advance!