RESOLVED 07/18/16: App crashes when logging custom meals

[ErickFitbit]

Fitbit Update 07/18/2016: With the latest version of the Fitbit app for Android, version 2.29, the app no longer crashes when logging custom meals.

As this issue has been resolved, I am closing this thread. If you begin experiencing app crashes when attempting to log custom meals please create a new post and reference this thread.

If you're experiencing the issue where you're "missing calorie info when logging custom meals," I recommend checking out this thread for updates.

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Fitbit Update 06/17/2016: Community members have reported that the Android app crashes when attempting to log custom meals via the app.

In the meantime, I recommend using our online Dashboard at Fitbit.com to log custom meals until further notice of a fix for this in the app.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear. Thanks for your reports and continued patience.

[ErickFitbit]

@SaraBxxx Thanks for the report. You should be able to log into the Fitbit.com Dashboard on a computer to log those custom meals.

@Ellyenne Sorry for the confusion, they may not have been clear as to what you were looking for. I can clarify that you should be able to log custom meals via the app but the usage is currently broken right now. In the meantime, I recommend using your online Dashboard to log custom meals as I stated here. Hope to have an update to share with everyone here soon.

[lorri4612]

I am aslo having the same problem logging custom meals. When I try log the meal it shows 0 calories and the fitbit app does not repond and stops working and has to be forced closed. The recent update has made "my foods" column disappear. Now I have to log all my meals from my laptop. 

  my food has disappeared

                                

custom food does not have my food to get calories from

[ErickFitbit]

@lorri4612 Thank you for your screenshots and report. Our team is aware of this issue and working to get this resolved as soon as possible. I recommend checking back here for updates as that is where I will be sharing them with everyone.

[Tonyk]

Just to let you know new update today6-29 still having the same problem

[Tonyk]

7-1 update still not fixed

[dforthof]

Same thing with Samsung Note 4.

[ErickFitbit]

@Tonyk @dforthof Thanks for confirming that the update didn't fix it. When I find a definite date for the fix for this I will make sure to update everyone here. Thanks again!

[Ellyenne]

I loaded the old veraion, from March when A6 (MarshMess) first rolled out to LG. I've been very happy. Almost everything works.

[ErickFitbit]

Everyone -- Can you confirm if the app is no longer crashing when attempting to log a custom meal from the updated app, version 2.29?

Also, if you're experiencing issues with actually logging the custom meal, please respond to me in this thread and share screenshots with me. That will be super useful in investigating. Thank you in advance!

[SaraBxxx]

Hi Eric - just tried it and I can now log custom meals again - great news.
That's on a Galaxy s7 with version 2.29

Thanks for fixing it

Sue Turner
Sent from my mobile phone

[ErickFitbit]

@SaraBxxx Thank you for confirming that you're able to log custom meals again! I appreciate you taking the time to share your update. Happy Monday!

[Morbius]

This issue is NOT resolved.

As reported by dbacker8 on 7/13 in this thread https://community.fitbit.com/t5/Android-App/lost-ability-to-log-food-in-Android-app-with-latest-upda... 2.29 no longer crashes the app when logging a custome meal, it just doesn't log it at all.

It would be interesting if SaraBxxx  would confirm that the custom meal logged actually showed up in her log.

Who is QA testing these patches? this is getting even more tiresome.  

[ErickFitbit]

@Morbius So this issue is fixed as the app doesn't crash anymore, but there is a new issue which can be found here.

Thanks for confirming that this has been resolved. I recommend checking in on this thread for updates on the new issue.

[Tonyk]

Still can't log custom meals
Sent from my T-Mobile 4G LTE device

[Morbius]

However you'd like to spin it everything worked fine until 2.27. It's not a new issue, you still can not log a custom meal as you were before 2.27.

[ErickFitbit]

@Morbius Yes, but to clarify, the app no longer crashes which separates the issue into a new issue which you can find updates for here.

[ErickFitbit · Accepted solution]

Fitbit Update 07/18/2016: With the latest version of the Fitbit app for Android, version 2.29, the app no longer crashes when logging custom meals.

As this issue has been resolved, I am closing this thread. If you begin experiencing app crashes when attempting to log custom meals please create a new post and reference this thread.

If you're experiencing the issue where you're "missing calorie info when logging custom meals," I recommend checking out this thread for updates.