RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[Wlogue]

I have that build on my galaxy s5 and was able to connect to a soundbox.


Sent from my Verizon 4G LTE smartphone

[eculbertson]

Oddly, my One has synced once a day for the last two days but not yet today.  I don't do anything but open the app just to see and it has updated.  But then nothing again for a day.

This appears to be a BLE problem as other trackers are having issues.  I have the S5 with the DQF2 update.

I just wish they would give an update. Even telling us that they don't know is better than silence. I don't understand why they are alienating their base when all of us would feel better just knowing they are still working on it.

Also, my one keeps data for days.  I have not looked up exactly how many days but it does have a memory so when I have synched the last couple of days, all the back days fill in.

[firewalker80]

I'm not sure what exactly a soundbox is but BLE doesn't implement audio streaming profiles. 

What's up with everyone double posting in this forum?

[eculbertson]

Just found this:

• All trackers have the ability to store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data.
• Summary data (calories, distance, steps, and floors) will be stored for 30 days. If your tracker measures heart rate, summary heart rate data will be stored as well. 

[eculbertson]

The double posting is a forum issue.  Fitbit needs to fix it.  Rather annoying:)

[Beckk]

I am so frustrated. They even sent me a new fitbit and I am having the same problem.

[Wlogue]

A Soundbot. Bluetooth speaker.



Sent from my Verizon 4G LTE smartphone

[Wlogue]

A Soundbot. Bluetooth speaker.



Sent from my Verizon 4G LTE smartphone

[scuba05477]

I just stopped by to see if there was a fix yet....guess not! I have a Fitbit One and a Samsung Galaxy S5. Will not sync on phone so I have to sync via Windows 10 on the laptop. PITA. Still waiting Fitbit!

[mfoti1]

Me too. received a new One today.  Was next to impossible to set up. But finally got it done and synched and that's all she wrote will not sync again. I have literally wasted 3 hours today between chat and restarting. And now I hear that they are discontinuing the One. Is this there way of getting us to upgrade?

[mfoti1]

I have the S5 as well.  More than frustrated.

[Bailste]

Same here with my S5 phone and Galaxy tab.  Appears my one stopped syncing after the latest Marshmallow security push this past week.  Got the dongle to work on my windows 7 pc last Sunday night but nothing via bluetooth on the phone or tab.  

[Fitness_Walker]

Mine won't even sync on my laptop. PITA is right!!

[Cindyfrankin11]

I have the number DQF2 on my Samsung S5 phone a and I can not connect to my fitbit flex or my square up credit card.  This is causing lot of promblem for me.

[Tarheeelgirl]

Having the same issue syncing too after the update.  I removed my Surge, tried adding it back, now my tracker isn't found.  I've tried to add it as a device for days, no luck.

This is super annoying!!!

[Jsbcuz]

Please let me know if the solution is found.  I have galaxy s5 also.  It updated once.on the 10th  not for days before or after

[Jsbcuz]

Please let me know if the solution is found.  I have galaxy s5 also.  It updated once.on the 10th  not for days before or after

[Jsbcuz]

 Agree. My computer says my zip is ready to sync but won't 

[Jsbcuz]

Sounds great but it won't sync with my computer either

[Maliney4]

When will this be resolved?? I'm ready to go with a different tracker at this point