RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[Ldyrokker]

I have an IPhone 6 & MAC computer & my ZIP Fitbit is not syncing with my mobile app or my computer It's showing the steps on the Fitbit It's worked before so I don't understand why it's not syncing Anyone else having problems?

Thanks!

[soccamma51]

After rebooting a few times, I turned off my phone and restarted. This worked for me...it began syncing again.  Yaaay!!

[soccamma51]

You can always insert the steps manually.

[Ldyrokker]

I also sync my to my Weight Watchers app & now I'm having a problem trying to set up a new password because I can't remember what it was! It's so annoying!!

Sent from my iPhone

.

[Ldyrokker]

I also sync my to my Weight Watchers app & now I'm having a problem trying to set up a new password because I can't remember what it was! It's so annoying!!

Sent from my iPhone

.

[soccamma51]

Did you try the reset?  Connect charger...plug in...hold 10-12 seconds until fitbit logo appears and remove fitbit from charger...summary of process. Do a search on this forum for complete directions.

[GreengirlSF]

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@soccamma51 wrote:

You can always insert the steps manually.

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I was unable to add steps manually. Did you do it on the phone app or on a pc?

[Srbisschoff51]

Tried both the phone and PC, neither way will sync. 


Sent from my Verizon, Samsung Galaxy smartphone

[Srbisschoff51]

Tried both the phone and PC, neither way will sync. 


Sent from my Verizon, Samsung Galaxy smartphone

[hsano6294]

Thanks for the reset tip. I did that. Before I could synch through my MacBook Pro, my Note 4 performed one synch and most of my data for the last few days synched. For some reason, not all of the data made it, but enough to ensure some data integrity. I'll keep doing this every couple of days until the issue is resolved.

[JessicaRenee104]

I have a zip, no cable. Works on battery alone... am I SOL then?

[JessicaRenee104]

I have a zip, no cable. Works on battery alone... am I SOL then?

[SunsetRunner]

Any updates? Its been a week

[Winwin1]

 Fitbit won't sync on my note 4. I've done many resets. It updated on Aug 5 and hasn't synced since the update. 

[Kayla08]

Has there been any progress fixing the issue?  my flex stopped syncing after the Samsung update as well 

[Wlogue]

You hope it will be resolved. Been a week and no info from fitbit.

[Ja123]

Hello,

Do you have a ETA as to when the syncing issue is going to be resolved it had been over a week now.

Thank you,

Joanne 

[Bre27]

Does anyone know if this issue has been resolved yet?

Saw your post dated 8/9 and it is now 8/16 and my fitbit will still not synch to my samsung phone...

[Lawbabie]

Was having that problem (couldn't synch Charge 2 to android phone) after the update also.  So frustrating!!!  Luckily, they seem to have released an update today that fixed it.  I'm turning off auto updates in the Google Play store so I don't have this issue in the future.  If they make a significant enough update that it's worth the risk, I can manually update the app.

[Ja123]

What update mine us still not syncing?